2. Data stored
Most of the data collected by Delcampe is used to provide members access to its services. The data members supply enables them to contact each other about items of interest, conduct their purchases and sales, and access certain paying services (i.e. postal verification, Club+ membership).
2.1 Data provided by users of the Delcampe websites
2.1.1 Data collected at website registration time
Members are required to provide information when they register. Some is required to access Delcampe services, other information is not. The required data is clearly indicated on the registration form. Delcampe does not collect any sensitive data.
The required data consists of:
- Title
- Last and first name
- Mailing address
- Mailing address
- Language
- Date of birth
2.1.2 Data collected during the use of the website and of services provided by Delcampe
Once registered, members are able to add non-compulsory information to their profile (description and photo, telephone number, collecting areas of interest, etc.).
Other data will have to be input in order to access certain services. For example, to sell on the website, you must provide, inter alia, information about the payment methods you will offer your future buyers.
Members may also provide information when they contact the Customer Service department via an online form (see point 14.2.1.7).
2.1.3 Message centre and forum data
See Article 8 for more information on these points.
2.1.4 Data collected for transaction security
Proof (of identity, address and phone number) may be requested from members in the context of certain services (e.g. postal verification, SMS check, use of Mangopay) or in the event of suspected fraud or infringement.
2.1.5 Data collected for information and marketing purposes
When members provide their express consent, Delcampe will use certain personal information (identification, leisure activities and interests, etc.) to send them important information about the services offered by Delcampe (new functionality, security, etc.) as well as personalised advertising.
2.1.6 Data collected via survey forms
Delcampe occasionally conducts surveys with its members to improve the quality of its website and of its services. The surveys are not compulsory and members are asked to provide their express consent.
2.1.7 Data collected via contact forms
Delcampe provides the users of its websites with forms to contact its Customer Service (assistance or information requests) and Sales Department (advertising requests, catalogue publishing, partnerships, etc.). Specific forms are also provided to collect improvement and category suggestions.
Depending on the type of form used, the data collected can include the last name, first name, nickname and email address of the user and any information they deem useful to provide in the content of their message and/or of any attached files. The user must ensure that they send only the information which is strictly necessary for their request and, in particular, no sensitive data.
2.2 Data collected automatically
Some data may be collected automatically by the Delcampe servers during website use. These are non-personal data including browsing information (IP address, browser type and operating system used, website access date and time, pages viewed, etc.).
2.2.1 Transaction-related data
Transaction-related data are stored on Delcampe's servers (purchase and sales history, payment information, etc.).
2.2.2 Data stored to ensure transaction security
The following data may be collected for each action on the website in order to be able to determine the guilty party in the event of fraud:
- IP address
- Internet provider
2.2.3 Data stored to improve website use
When members visit the website, some information may be stored for the duration of the visit to facilitate and improve browsing.
The only personal information stored when a session is opened is the member’s nickname. The other data stored are parameters including the time zone, currency, display preferences, type of browser used, etc.
2.2.4 Data stored for statistics
The following information may be stored to make the website more attractive and facilitate browsing:
- Type of browser used (programme, version, language, etc.)
- Operating system used
- Device type (mobile, tablet or desktop)
- Screen resolution and number of colours
These non-personal data may be stored in our database or that of the Delcampe partner managing statistics.